Shipping policy

 Order Processing Times

Please allow 2-3 business days to process your order. Shipping is usually within 3-5 business days (excluding weekends and holidays). Orders submitted on weekends will process on the next business day.

All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.

Shipping Orders
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you entered the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We are not responsible for products being delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at naturallymati@gmail.com.com with the correct shipping address before your order is shipped. Once shipped we are not responsible for the wrong address.

Lost or Stolen Packages

Naturally Mati is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

If a package is returned to Naturally Mati due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. Naturally Mati is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.